kg22's Privacy Policy
Your personal information is completely safe with us. kg22 protects your privacy through SSL encryption and strict data security practices.
1 Introduction
kg22 is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. This privacy policy explains what information we collect when you use kg22's website and services, how we use that information, and how we keep it secure.
By using this platform, you are considered to have agreed to the terms of this privacy policy. You are requested to read this policy carefully. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
This privacy policy applies only to the kg22 platform. We are not responsible for the privacy practices of third-party websites or services accessible through our services.
2 What Information We Collect
kg22 collects the following types of information to operate its services properly and provide users with the best possible experience:
2.1 Information Provided Directly by You
When you create an account or use our services, we collect the following information:
- Full name and date of birth (for age verification — for persons aged 21 or above only)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Financial transaction details (relating to bKash, Nagad, Rocket, or bank transfers)
- Communication preferences and account settings
2.2 Automatically Collected Information
When you visit our website, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and session duration
- Information from cookies and similar tracking technologies
- Referral source (which link or page you came from)
2.3 Transaction-Related Information
To facilitate financial activity on your account, we store deposit and withdrawal history, betting activity, and bonus usage details. Transaction information is recorded for all deposits of at least ৳300 and withdrawals of at least ৳1,000.
3 Use of Collected Information
kg22 uses collected information only for specific and legitimate purposes. The main reasons we use your information are described below:
- Account Management: Information is used to create, manage, and secure your account.
- Identity Verification: Identity verification is carried out to prevent fraud and ensure secure transactions.
- Processing Financial Transactions: To process deposit and withdrawal requests quickly and accurately.
- Customer Support: To resolve your issues and provide assistance via 24/7 live chat and email.
- Service Improvement: To analyse user experience and improve the quality of the platform.
- Marketing Communications: To send relevant offers and updates based on your preferences (you may opt out at any time).
- Legal Obligations: To retain information necessary for compliance with applicable laws and regulations.
- Responsible Gaming: To identify potentially problematic gaming behaviour and provide timely support.
kg22 never sells your information. Transfer of information to third parties is only possible in limited circumstances necessary for the operation of services, as detailed in section 5 of this policy.
4 Data Retention Period and Method
kg22 retains your information only for as long as is reasonably necessary for the purpose for which it was collected, or as required to fulfil legal obligations.
4.1 Retention Period
- Active Accounts: All information is retained for the duration that the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.
- Financial Records: All financial transaction records are retained for the period required under applicable law.
- Marketing Consent: If you withdraw from marketing communications, a record of that preference is retained to prevent unwanted contact in the future.
4.2 Data Deletion
After applicable legal obligations have been met, your account information is securely deleted or anonymised so that your identity cannot be recovered. To request data deletion, please contact our support team.
5 Sharing Information with Third Parties
kg22 does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances necessary for the proper operation of services:
5.1 Payment Processors
Information necessary to process transactions through approved payment methods such as bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. This information is used solely for the purpose of completing transactions.
5.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft receive access to limited technical information to operate their games. This information is used only for running games and ensuring fair play.
5.3 Legal Requirements
Information may be disclosed if required to comply with a court order, a lawful demand from a government authority, or applicable law. Where possible, we will endeavour to notify you in advance.
5.4 Business Transfers
If kg22 participates in a merger, acquisition, or asset sale, your information may be transferred. In such a case, you will be notified in advance and equivalent protections under this privacy policy will continue to apply.
6 Cookie Policy
The kg22 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve the experience of visiting a website.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary for the core functionality of the site, such as maintaining login sessions. Disabling them may cause the site to not work properly.
- Functional Cookies: Used to remember your preferences such as language selection and settings.
- Analytics Cookies: Collect anonymous data to understand site usage patterns, helping to improve the quality of the service.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may mean you are unable to access the full functionality of the site.
7 Your Rights Regarding Your Information
As a kg22 user, you have certain important rights over your own information:
- Right of Access: You have the right to know what information we have collected about you and to receive a copy of that information.
- Right to Rectification: You have the right to request correction of any inaccuracies or incomplete details in your information.
- Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to exceptions where legal obligations apply.
- Right to Restrict Processing: In certain cases, you have the right to request that processing of your information be restricted.
- Right to Data Portability: The right to receive the information you have provided in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your information for marketing purposes.
- Right to Withdraw Consent: You may withdraw your consent at any time, though this will not affect the lawfulness of any processing that took place before the withdrawal.
To exercise any of the above rights or to find out more, please contact us at [email protected]. We will respond to your request within a reasonable time.
8 Security Measures
kg22 applies industry-standard technical and organisational security measures to keep your personal information secure:
8.1 Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and our servers is sent in encrypted form, making it impossible for third parties to read.
- Data Encryption: Sensitive information stored on our systems is secured using strong encryption algorithms.
- Firewalls: Advanced firewall systems prevent unauthorised access.
- Secure Payments: All financial transactions are handled with additional layers of security.
8.2 Organisational Safeguards
- Need-to-know data access policy for staff
- Regular staff training on data protection
- Regular security reviews and testing
- Rapid response procedures in the event of a data breach
Transmitting information over the internet or storing it electronically is not completely risk-free. Although we take every possible measure to protect your information, we cannot guarantee its absolute security. If you suspect a security breach, please notify us immediately.
9 Child Protection
kg22's services are intended only for persons aged 21 or above. We do not intentionally collect any personal information from minors.
If we become aware that we have collected information from a minor, we will immediately suspend that account and delete the relevant information. The age verification process is strictly followed during account registration.
If you believe that a minor is using our platform, please notify us immediately at [email protected].
10 Changes to the Privacy Policy
kg22 may review and update this privacy policy from time to time. Changes to this policy may arise due to service improvements, legal changes, or changes in business operations.
10.1 Notification of Changes
For any significant changes, we will:
- Publish the updated policy on our website
- Update the "Last Updated" date at the top of the page
- Send a notification to your registered email address where necessary
10.2 Meaning of Continued Use
Continuing to use our services after a revised policy has been published will be considered as your agreement to the new policy. If you do not agree with the changes, please stop using the services and contact us.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact kg22's support team. Our team is always ready to answer all your questions.
Instant assistance is available in both Bengali and English.
We try to respond to your message as quickly as possible. For privacy-related requests, we may need to verify your identity.